me&u Integration

How to set it up

In Connect > App > Install New App > Find Now Book It > Click into it > Add in the Client ID and Client Secret into the App > Select all permissions > Save

Notes

• Only Opted In contacts from NBI will be synced into Connect.

• The Connect Sync will run every 30mins to pull in the latest information from NBI

• Contact Data is identified through mobile numbers. As long as the mobile number is the same, the contact will be updated on future bookings

Support

• Live venues that are integrated with NBI x me&u will have the option to reach out to me&u chat support. They will receive a response in under 2 minutes

• The me&u team will help support the venues with their needs and investigate issues that arise

Data that gets sent through

Customer information that is synced is listed below:

• First name

• Last name

• Company

• Email

• Phone number

• DOB (if entered in to NBI)

• Tags (Tags at a customer object not booking object)

• Address

• Updated Date

• POS Sales Data (if POS integration is connected)

• Visits

Reservation information that is synced is listed below:

Customer name and details

Time of reservation

Length of reservation

Reservation notes

Venue of reservation

Status -statuses in MGL can only be Confirmed, Unconfirmed or Pending and these statuses are mapped to the 4 types of statuses available in NBI which are:

• Partially seated, seated and unconfirmed

• Partially seated and seated map to confirmed

• Unconfirmed

• Pending

How the Data Flows

sequenceDiagram

Opted in Contact->> NowBookIt: Bookings/Reservation

alt Contact doesn't exist

else Contact already exists

end

opt

Connect -->> Opted in Contact: Marketing Communications end