NBI Booking Insights — Cancellations & No-Shows
Find where you're losing covers so you can make smarter staffing decisions, adjust booking policies, and reduce revenue loss.
Getting the Best Results
Most queries work best when you include a date range. Use natural language such as:
- “last week”
- “November 2025”
- “this quarter”
- “last 90 days”
Without a date range, the system may search all-time data which can slow down results.
Cancellations & No-Shows
💡 Understanding cancellation and no-show patterns can help you improve booking policies, reduce lost revenue, and identify high-risk booking periods.
Please note: “Edit/Moved” cancellations are automatically excluded from combined cancellation reports, so results only reflect genuine cancellations and losses.
Example Questions to Ask
- How many cancellations did we have last month?
- What percentage of bookings no-showed this quarter?
- Which day of the week has the most no-shows?
- What services have the highest cancellation rates?
- Compare cancellations between lunch and dinner over the last 90 days
- What time slots have the highest no-show rates?
- Which month had the highest cancellation volume this year?
- How many covers were lost to cancellations last weekend?
- Compare no-show trends year over year