Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

Stripe - How to issue a refund

All refunds for payments, including Gift Vouchers and Bookings, must be processed through your Stripe account rather than directly through Now Book It. Follow these steps to issue a refund.

Pre-Authorisation Payments, Full Payments & Deposits.

Locate customers reservation through your Now Book It diary

Access the customer's reservation to find the 'Transaction ID Number' under the 'Payments' tab, or use their email address as a unique identifier.


Gift Voucher Refunds

Locate the Transaction ID Number for a gift card through your admin page.

  • On your venues admin page, click into the 'Management' tab below the Gift Card heading.
  • Select which gift card you would like to refund.
  • Locate the 'Payment Gateway Transaction ID' number.

Refunding Payment Through Stripe.

1. Login to Stripe Dashboard:

2. Locate the Payment:

  • Once logged in, navigate to the "Payments" or "Balance" section to find the payment you want to refund.You can search using the customer's name, email, or paste in the transaction ID number.

3. Initiate the Refund:

  • Click on the specific payment to open its details.
  • Look for the "Refund" button or option, usually located near the transaction details.

4. Confirm and Process Refund:

  • Click "Refund" or "Submit" to process the refund. 

  • Complete the refund steps and finalize the process.

5. Notification and Updates:

  • Both you and the customer will receive email notifications confirming the refund.

6. Monitor Refund Status:

  • You can track the status of the refund in your Stripe Dashboard under the payment details. It will show as "Refunded" once processed successfully.

Note: Refunds can typically only be issued for payments that have settled, which usually takes around 7-14 business days from the transaction date.