Walk-Ins created by the POS During Events – Requirements & Duration Behaviour

Why Walk-Ins Fail During Events

Events do not automatically create an open service schedule.

For walk-ins to work:

• A service must be active

• The service must be scheduled/open for that day, but turn off online bookings

• The service must not be set to closed or unused

If a venue:

• Is normally closed on Saturdays

• Creates an Event on a Saturday

• Does not have an active/open service scheduled for that day

 → Walk-ins via POS will return a Create Walk-In error

Key Rule

An Event alone does not override a closed schedule.

If the service is not open, walk-ins cannot be created — even if an event exists.

How to Allow Walk-Ins During an Event

To enable walk-ins on a day the venue is usually closed:

1. Ensure the relevant service is active

2. Add an open schedule for that day, and turn off online bookings

3. Confirm the service is not marked as closed or unused

Once the service is open, walk-ins via POS will function as expected.

Walk-In Duration Defaults to 2 Hours

When a walk-in is created via POS:

• If the POS sends a duration → NBI uses that duration

• If the POS does not send a duration → NBI defaults to 120 minutes (2 hours)

Can this be changed?

• The 120-minute default cannot be adjusted within NBI

• The duration is controlled by the POS

• If needed, the end time/duration must be manually edited in the diary after creation